Strategic Director, Global Relationship Development

3 days ago

Sydney, New South Wales, Australia BNY Mellon Full time

At BNY Mellon, our culture empowers professionals to grow and succeed in a dynamic environment.

We're a leading global financial services company, at the center of the world's financial system, touching nearly 20% of the world's investible assets. Our 50,000+ employees bring their perspective to create solutions that benefit businesses, communities, and people everywhere.

We continue to be an industry leader, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Senior Vice President, Technical Sales Consulting to join our Issuer Services team in Sydney, Australia (Hybrid working model).

In this role, you'll make a significant impact by:

  • Developing strategic plans to manage and grow existing client relationships, focusing on revenue retention. You'll achieve organic growth goals and overall relationship profitability within assigned client portfolios.
  • Maintaining up-to-date knowledge of client account activity across the firm and serving as the ultimate escalation point for client satisfaction.
  • Conducting regular check-ins with assigned clients to ensure their continued satisfaction and alignment with firm services/product offerings.
  • Serving as a consultative expert to clients, advising C-Suite leaders on achieving short- and long-term strategic objectives.
  • Sharing industry expertise, including trends, current impacts, and potential effects on client business models. Promoting firm services/product offerings to solve client challenges and drive account growth.
  • Typically recommending product/service enhancements internally and directly to clients. May work with other Relationship Managers and/or marshal firm-wide resources to address client needs and inform clients of industry developments or firm thought leadership.
  • Attending industry events and conferences to remain visible in the market and current on industry trends and competitor services/offerings. Representing BNY Mellon in industry events and forums, contributing thought leadership content as appropriate.
  • If necessary, leading team implementation of firm-wide initiatives. Developing significant expertise on industry trends, competitor services/offerings, and client business environments. Serving as the primary client advocate and ultimate escalation point for client satisfaction.
  • Ensuring client onboarding and/or risk management activities are conducted and captured (KYC, BAC, etc.). Serves as the interface for compliance, regulatory, reputational matters between clients and the Bank. In some regional/local markets, managing relationships with regulators directly.

To be successful in this role, we're seeking individuals with:

  • A minimum of 15 years of experience in Relationship Management, Sales, Business Development, Consulting in the Financial Services industry; experience with buy-side clients (e.g., Investment Managers, Central Banks) and C-suite connectivity preferred.
  • Demonstrated track records in exceeding sales or growth targets; cross-selling of solutions; knowledge of financial digital solutioning will be an asset.
  • Significant expertise with buy-side industry trends, competitor services/offerings, and client business environments. Previous working experience with buy-side slides preferred.
  • A minimum bachelor's degree in business or a related discipline, or equivalent work experience required; MBA or other advanced degree preferred.

We offer highly competitive compensation and benefits packages, reflecting our pay-for-performance philosophy. We prioritize employee wellbeing and provide flexible global resources and tools to support your life's journey. Focus on your health, foster personal resilience, and reach your financial goals as a valued member of our team. Enjoy generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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