Front Office Supervisor

4 weeks ago


East Melbourne, Victoria, Australia Accor Full time
Dynamic Front Office Team Member Wanted

We are seeking a highly motivated and detail-oriented individual to join our Front Office team as a Supervisor - Night Shift on a Full-Time basis at Pullman Melbourne on the Park.

About Us

Pullman Melbourne on the Park is one of Melbourne's most iconic hotels, offering luxurious accommodation and exceptional service. Our hotel features a range of amenities, including the Cliveden Bar & Dining, extensive Conference & Event facilities, Executive Lounge, Swimming Pool, and Health Club.

About the Role

As a Supervisor - Night Shift, you will assist the Night Manager in preparing overnight reports, maintaining accurate guest accounts, and providing efficient service for guest registration and departure. You will also be responsible for ensuring the highest level of customer service to our guests at all times.

Responsibilities

  • Assist the Night Manager with daily tasks and duties
  • Maintain accurate and up-to-date guest records
  • Provide excellent customer service to all guests
  • Ensure the smooth operation of the Front Office during night shifts
  • Carry out tasks as specified by the Night Manager or Front Office Assistant Manager

Requirements

  • A good level of computer literacy, including Excel and Opera
  • Strong analytical skills and attention to detail
  • Ability to maintain strict security procedures to ensure guest confidentiality and safety
  • Adaptable and flexible, with a guest-centric mindset
  • Previous experience in a similar role

What We Offer

  • A competitive salary: $65,000 - $85,000 per annum
  • Opportunities for professional growth and career advancement within Accor
  • A supportive and dynamic work environment
  • Flexibility to work overnight shifts

About Accor

Accor is a global leader in hospitality, operating over 4,800 properties across 100 countries. Our brands include Pullman, Mercure, Ibis, Novotel, and many more.



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