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Customer Service Officer

2 months ago

North Sydney Council, Australia Pacific National Full time

About the Role

Pacific National is seeking a highly skilled and customer-focused Customer Service Officer to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth delivery of our services.

Key Responsibilities

  • Act as the primary point of contact for customer inquiries and incident reporting, providing timely and effective resolutions.
  • Enter relevant data into our safety and transport management systems, ensuring accuracy and compliance.
  • Distribute critical information and notices to internal and external stakeholders, ensuring seamless communication.
  • Provide broad support to the Service Delivery Supervisor to ensure effective and efficient delivery of services.
  • Contribute to the ongoing high performance of the team by completing tasks to a high standard and supporting colleagues.
  • Commit to providing exceptional customer service, building strong relationships with internal and external customers.
  • Continuously develop and improve as an individual, including cross-training in other roles within the team.

About You

To be successful in this role, you will be a recognized team player with a strong customer-centric background and the ability to operate in a fast-paced shift work environment.

In addition:

  • Experience in a dynamic shift work environment is preferred.
  • Excellent communication skills with the ability to communicate effectively using multiple mediums.
  • Intermediate level computer skills, with a background in safety management systems and/or reporting systems advantageous.
  • Background in operations control, rail, transport, or logistics will be advantageous but not essential.

Our Values

Pacific National is proud to be a WORK180 Endorsed Employer for women. We value simplicity, sharing, kindness, gratitude, curiosity, and ownership. These values help us achieve strong connections with everyone we work with and motivate us to do our best work.

Reasonable Adjustments

If you need an adjustment in the recruitment process, please outline at the time of your application.