Assistant Operations Officer

3 months ago

Sydney, Australia NSW Department of Customer Service Full time

**Assistant Operations Officer**

**Salary**:Clerk Grade 5/6 ($93,295 - $102,941)
**Role Type**:Ongoing, Full-time
**Location**: Parramatta, with a requirement to attend the office once a week

**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are a part of the Department of Customer Service. Our purpose is to contribute to prosperous, safe and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are a customer-focused organisation, dedicated to high quality customer service, excellence and innovation. We consistently strive to make it easier for our customers to deal with us, expect all our staff to demonstrate a genuine commitment to delivering excellent customer service and encourage the professional development of our staff. Our revenue management helps to deliver government priorities for a fair, safe and prosperous NSW. This includes securing around $30 billion towards the State Budget each year, which goes towards health, education and other services for NSW.

**About the team**
Taxes and Grants is responsible for customer interactions for all tax and grant products. We undertake assessments, revenue collection, enquiries, investigations and client education services. We administer grants and use our expertise to research, develop and implement programs to make it easier for our customers to comply.
The Duties Compliance team carries out compliance investigations for non-compliant foreign surcharge clients.

**Your day-to-day**
- Assess complex matters and provide professional legislative and procedural advise to clients and client representatives (solicitors and accountants etc) to ensure they comply with statutory obligations
- Case management - responsible for assigned case outcomes.
- Provide coaching and undertake quality assurance reviews for other staff members in the team to identify training needs and ensure consistency and accuracy.
- Maintain comprehensive and up to date knowledge of duties legislation, policies, procedures and business rules to provide quality advice to customers and stakeholders.

**To be successful in this role you will demonstrate**:

- Experience assessing complex matters and committed to delivering quality outcomes
- Experienced in report writing
- Self-motivated with the ability to complete work within set timeframes and standards.
- Exceptional communication skills both verbal and written

Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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