Project Officer

3 months ago

Sydney, Australia NSW Department of Customer Service Full time

**Project Officer (Regulatory Qualifications)**
**Policy & Programs / Industry, Customer, Capability &**
**Engagement / Education**
**Building Commission NSW**
- Grade 7/8
- Sydney, Parramatta, other locations considered
- Temporary, until 30th June 2025

**About the Building Commission NSW**

The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.

The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

**About Industry, Customer, Capability & Engagement**

Industry, Customer, Capability & Engagement (ICCE) is a newly created function within BCNSW to drive enhancement in service delivery, focusing on optimising customer experiences and refining internal processes, ensuring they align with BCNSW’s overall objectives.

In this role you will be working within the education team, directly reporting to the Senior Project Officer (Regulatory Qualifications). The role will assist in monitoring and coordinating qualification matters related to licensing pathways within the building and construction industry and reviewing and updating qualification changes as they occur.

**Responsibilities include**:

- Monitor and escalate inbound enquiries on qualification matters
- Organise and maintain standard operating procedures and related materials
- Monitor and map all recognised regulatory qualifications, requirements and pathways for each license class
- Support the revision to legal instruments and website content to reflect required qualification changes
- Coordinate working groups, committees, and consultations to facilitate exchange of information
- Develop and maintain customer, stakeholders and vendor relationships through effective communication
- Support wider project activities where necessary

**To be successful in this role you will have**:

- Flexibility and adaptability to support any of the activities undertaken by the Senior Project Officer with internal and external stakeholders
- Passion and a desire to actively collaborate across Building Commission NSW and with key stakeholders to achieve outcomes and keep them informed
- Take a hands-on approach to understanding systems and user interfaces to inform procedure development.
- Self-driven and using your initiative to work through challenging, complex matters while remaining calm under pressure.
- Exceptional oral and written communication skills

**What we need from you**
An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

Salary Clerk Grade 7/8, with the base salary for this role starting at $ base plus superannuation

**Closing Date**:16th September 2024 (9.59am)

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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