Customer Service Team Leader

2 weeks ago


Heidelberg, Victoria, Australia Michael Page Full time

About Our Client

Our client is a prominent player in the business services sector. With a strong presence in Heidelberg, they operate at a global scale and are recognised for their commitment to excellence and innovative approach to delivering solutions.

Job Description

  • Lead and manage a customer service team of 8 to deliver top-quality service.
  • Set team objectives and monitor performance against targets.
  • Implement strategies to improve customer service standards.
  • Handle complex customer enquiries and issues, ensuring resolution to the customer's satisfaction.
  • Provide training and support to team members to develop their skills and capabilities.
  • Collaborate with other teams to improve customer experience and business outcomes.
  • Monitor and report on team performance, providing feedback and solutions for improvement.
  • Ensure compliance with company policies and industry regulations.

The Successful Applicant

A successful candidate should have:

  • An educational background in Business, Management or a related field.
  • Proven experience in leading a customer service team in a business services environment.
  • Strong leadership skills and the ability to motivate and develop a team.
  • Excellent communication skills, both written and verbal.
  • A customer-focused approach and problem-solving abilities.

What's on Offer

  • $75,000 plus Super.
  • Free parking on-site.
  • A vibrant company culture that encourages innovation and teamwork.
  • The opportunity to grow and develop in a leading company in the business services sector.
  • A supportive work environment located in the heart of Heidelberg.


  • Heidelberg, Victoria, Australia Michael Page Full time

    About Our ClientOur client is a prominent player in the business services sector, boasting a substantial workforce. Operating at a global scale, this company has a strong presence in Heidelberg and is recognised for its commitment to excellence and its innovative approach to delivering solutions.Job DescriptionLead and manage a customer service team of 8 to...


  • Heidelberg, Victoria, Australia Michael Page Full time

    About Our ClientOur client is a prominent player in the business services sector, boasting a substantial workforce. Operating at a global scale, this company has a strong presence and is recognised for its commitment to excellence and innovative approach to delivering solutions.Job DescriptionLead and manage a customer service team of 8 to deliver...


  • Heidelberg, Victoria, Australia Michael Page Full time

    About the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team at Michael Page. As a key member of our business services team, you will be responsible for leading a team of customer service professionals to deliver exceptional service to our clients.Key ResponsibilitiesLead and manage a team of customer service representatives to...


  • Heidelberg, Victoria, Australia Michael Page Full time

    About the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team at Michael Page. As a key member of our customer service team, you will be responsible for leading and managing a team of 8 customer service representatives to deliver top-quality service to our clients.Key ResponsibilitiesLead and manage a customer service team to...


  • Heidelberg, Victoria, Australia Michael Page Full time

    About Our ClientOur client is a prominent player in the business services sector, boasting a substantial workforce. Operating at a global scale, this company has a strong presence and is recognised for its commitment to excellence and innovative approach to delivering solutions.Job DescriptionKey ResponsibilitiesLead and manage a customer service team of 8...


  • Heidelberg, Victoria, Australia Michael Page Full time

    About Michael PageOur client is a prominent player in the business services sector, boasting a substantial workforce. Operating at a global scale, this company has a strong presence and is recognised for its commitment to excellence and its innovative approach to delivering solutions.Key ResponsibilitiesLead and manage a customer service team of 8 to deliver...


  • Heidelberg, Victoria, Australia Michael Page Full time

    A highly influential leadership role has become available within a prominent business services company based in Heidelberg, Australia.The ideal candidate will be an experienced Customer Service Team Leader who can leverage their skills to drive team success and deliver exceptional customer experiences. As a key member of the management team, you will play a...


  • Heidelberg, Victoria, Australia Michael Page Full time

    About Our ClientWe are Michael Page, a leading recruitment agency in the business services sector.Key ResponsibilitiesLead and manage a customer service team to deliver exceptional service.Set clear objectives and monitor performance against targets.Implement strategies to enhance customer service standards.Handle complex customer enquiries and resolve...


  • Heidelberg, Victoria, Australia Michael Page Full time

    A successful Career Move for a Customer Service ProfessionalAre you a motivated and experienced customer service professional looking for a new challenge? Do you have a proven track record of delivering top-notch service and leading a team to success? If so, we may have the perfect opportunity for you.This role is based in Heidelberg and offers a unique...


  • Heidelberg, Victoria, Australia Michael Page Full time

    About Our ClientOur client is a prominent player in the business services sector, boasting a substantial workforce.Operating at a global scale, this company has a strong presence in Heidelberg and is recognised for its commitment to excellence and its innovative approach to delivering solutions.Salary InformationWe offer a competitive salary of $75,000 plus...


  • Heidelberg, Victoria, Australia Michael Page Full time

    Job Title: Customer Service Team Lead PositionJob Summary:Michael Page is seeking a highly skilled Customer Service Team Lead to join our global team. As a key member of our business services team, you will be responsible for leading and managing a team of customer service professionals to deliver exceptional service to our clients.Key Responsibilities:Lead...


  • Heidelberg, Victoria, Australia Michael Page Full time

    Customer Service Team Leadership OpportunityWe are seeking an experienced Customer Service Team Leader to join our team in Heidelberg. As a key member of our business services team, you will be responsible for leading and managing a customer service team to deliver top-quality service.About the Role:Lead and manage a customer service team of 8 to drive...


  • Heidelberg, Victoria, Australia Mercy Aged and Community Care Ltd Full time

    About the OpportunityMercy Aged and Community Care Ltd is seeking a highly skilled Financial Services Leader to join their team. As a key member of the executive leadership team, you will be responsible for providing strategic financial leadership and guidance to the organization.Key ResponsibilitiesThe Financial Services Leader will be responsible for...

  • Security Team Leader

    3 weeks ago


    Heidelberg, Victoria, Australia Austin Health Full time

    About the RoleThe Security Services Department at Austin Health is seeking a highly skilled and experienced Security Team Leader to oversee shift leaders and security operations, training requirements for the team, and ensure systems and processes are up to date.A regular day will see you:Overseeing daily security operationsProviding leadership direction and...


  • Heidelberg, Victoria, Australia Michael Page Full time

    About the RoleWe are seeking an exceptional Customer Service Team Leader to join our team in Heidelberg. In this dynamic role, you will have the opportunity to lead a high-performing customer service team of 8 and drive excellence in service delivery.Key ResponsibilitiesDevelop and implement strategies to improve customer service standards and drive business...


  • Heidelberg, Victoria, Australia Healius Full time

    About the RoleWe are seeking an experienced customer service professional to join our team as a Customer Service Representative.As a key member of our team, you will be responsible for managing incoming calls in a professional and friendly manner, providing exceptional customer service, and communicating effectively with medical staff and patients.The ideal...


  • Heidelberg, Victoria, Australia Healius Full time

    About the RoleWe are seeking a highly motivated individual to join our team as a Customer Service Representative. Your key responsibilities will include:Providing excellent telephone manner and managing incoming calls in a professional and friendly manner.Utilizing strong customer service and communication skills to resolve customer inquiries.Working...


  • Heidelberg, Victoria, Australia Healius Full time

    At Healius Pathology, we're dedicated to delivering exceptional customer service and support to our clients. As a key member of our team, you'll play a vital role in ensuring timely, accurate, and high-quality diagnostic results.About the RoleWe're seeking a highly skilled and motivated individual to join our Call Centre team in Heidelberg. As a Customer...


  • Heidelberg, Victoria, Australia Healius Full time

    About the RoleWe are seeking a highly motivated individual to join our team at Healius. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients and clients.Key ResponsibilitiesAnswering in-bound telephone calls and transferring calls across the businessAbility to make outbound telephone...


  • Heidelberg, Victoria, Australia Melbourne Polytechnic Full time

    About the Role:The Plumbing Education Team Leader is responsible for ensuring daily operations in plumbing programs run efficiently and meet compliance requirements.Duties:Plan, develop, deliver, and assess teaching within the Plumbing Department.Maintain a learning environment that encourages students to take personal responsibility.Communicate and...