Customer Service Team Leader Position

4 weeks ago

Heidelberg, Victoria, Australia Michael Page Full time

About the Role

We are seeking a highly skilled Customer Service Team Leader to join our team at Michael Page. As a key member of our customer service team, you will be responsible for leading and managing a team of 8 customer service representatives to deliver top-quality service to our clients.

Key Responsibilities

  • Lead and manage a customer service team to achieve exceptional customer satisfaction and service delivery.
  • Set team objectives and monitor performance against targets, ensuring continuous improvement and excellence.
  • Implement strategies to enhance customer service standards, fostering a culture of quality and excellence.
  • Handle complex customer enquiries and issues, ensuring prompt and effective resolution to the customer's satisfaction.
  • Provide training and support to team members to develop their skills and capabilities, promoting growth and development.
  • Collaborate with other teams to improve customer experience and business outcomes, driving success and growth.
  • Monitor and report on team performance, providing feedback and solutions for improvement, ensuring continuous learning and development.
  • Ensure compliance with company policies and industry regulations, upholding the highest standards of ethics and integrity.

Requirements

  • A degree in Business, Management, or a related field, with a strong understanding of customer service principles and practices.
  • Proven experience in leading a customer service team in a business services environment, with a track record of success and achievement.
  • Strong leadership skills, with the ability to motivate and develop a team, fostering a culture of excellence and quality.
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers, team members, and stakeholders.
  • A customer-focused approach, with a passion for delivering exceptional customer service and ensuring customer satisfaction.

What We Offer

  • A competitive salary of $75,000 plus super, reflecting your value and contribution to our team.
  • Free parking on-site, making it easy to get to work and enjoy your commute.
  • A vibrant company culture that encourages innovation, teamwork, and collaboration, fostering a positive and supportive work environment.
  • The opportunity to grow and develop in a leading company in the business services sector, with a strong commitment to employee satisfaction and development.
  • A supportive work environment located in the heart of Heidelberg, with easy access to public transport and amenities.

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