Customer Service Representative
4 weeks ago
At Healius Pathology, we're dedicated to delivering exceptional customer service and support to our clients. As a key member of our team, you'll play a vital role in ensuring timely, accurate, and high-quality diagnostic results.
About the Role
We're seeking a highly skilled and motivated individual to join our Call Centre team in Heidelberg. As a Customer Service Representative, you'll be responsible for:
- Providing exceptional customer service to hospitals, doctors, nursing homes, and government bodies
- Communicating effectively with team members and other departments
- Ensuring compliance with WHS policies and guidelines
- Meeting Departmental Key Performance Indicators (KPIs)
- Performing general office duties
About You
- Exceptional communication and interpersonal skills
- Ability to work under pressure and as part of a team
- High level of attention to detail
- Basic computer skills
Benefits and Wellbeing
As a valued member of our team, you'll have access to a range of benefits, including:
- Corporate health insurance discounts
- Banking benefits and novated leasing consultations
- An e-learning platform with access to a library of courses and learning paths
- An Employee Assistance Program dedicated to employee health and wellbeing
- Fitness Passport – access fitness centres across Australia at a subsidised rate
- Career growth opportunities across the Healius network
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