Customer Service Representative

4 weeks ago


Heidelberg, Victoria, Australia Healius Full time

At Healius Pathology, we're dedicated to delivering exceptional customer service and support to our clients. As a key member of our team, you'll play a vital role in ensuring timely, accurate, and high-quality diagnostic results.

About the Role

We're seeking a highly skilled and motivated individual to join our Call Centre team in Heidelberg. As a Customer Service Representative, you'll be responsible for:

  • Providing exceptional customer service to hospitals, doctors, nursing homes, and government bodies
  • Communicating effectively with team members and other departments
  • Ensuring compliance with WHS policies and guidelines
  • Meeting Departmental Key Performance Indicators (KPIs)
  • Performing general office duties

About You

  • Exceptional communication and interpersonal skills
  • Ability to work under pressure and as part of a team
  • High level of attention to detail
  • Basic computer skills

Benefits and Wellbeing

As a valued member of our team, you'll have access to a range of benefits, including:

  • Corporate health insurance discounts
  • Banking benefits and novated leasing consultations
  • An e-learning platform with access to a library of courses and learning paths
  • An Employee Assistance Program dedicated to employee health and wellbeing
  • Fitness Passport – access fitness centres across Australia at a subsidised rate
  • Career growth opportunities across the Healius network


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