Customer Service Team Leader

1 week ago


Heidelberg, Victoria, Australia Michael Page Full time

About the Role

We are seeking a highly skilled Customer Service Team Leader to join our team at Michael Page. As a key member of our business services team, you will be responsible for leading a team of customer service professionals to deliver exceptional service to our clients.

Key Responsibilities

  • Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction.
  • Develop and implement strategies to improve customer service standards and processes.
  • Collaborate with other teams to ensure seamless customer experience and business outcomes.
  • Monitor and report on team performance, providing feedback and solutions for improvement.

Requirements

  • Proven experience in leading a customer service team in a business services environment.
  • Strong leadership skills and the ability to motivate and develop a team.
  • Excellent communication skills, both written and verbal.
  • A customer-focused approach and problem-solving abilities.

What We Offer

  • A competitive salary of $75,000 plus super.
  • Free parking on-site.
  • A vibrant company culture that encourages innovation and teamwork.
  • The opportunity to grow and develop in a leading company in the business services sector.


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