Customer Service Team Leader
1 week ago
About the Role
We are seeking a highly skilled Customer Service Team Leader to join our team at Michael Page. As a key member of our business services team, you will be responsible for leading a team of customer service professionals to deliver exceptional service to our clients.
Key Responsibilities
- Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction.
- Develop and implement strategies to improve customer service standards and processes.
- Collaborate with other teams to ensure seamless customer experience and business outcomes.
- Monitor and report on team performance, providing feedback and solutions for improvement.
Requirements
- Proven experience in leading a customer service team in a business services environment.
- Strong leadership skills and the ability to motivate and develop a team.
- Excellent communication skills, both written and verbal.
- A customer-focused approach and problem-solving abilities.
What We Offer
- A competitive salary of $75,000 plus super.
- Free parking on-site.
- A vibrant company culture that encourages innovation and teamwork.
- The opportunity to grow and develop in a leading company in the business services sector.
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