Business Services Leader

24 hours ago


Heidelberg, Victoria, Australia Michael Page Full time
Customer Service Team Leadership Opportunity

We are seeking an experienced Customer Service Team Leader to join our team in Heidelberg. As a key member of our business services team, you will be responsible for leading and managing a customer service team to deliver top-quality service.

About the Role:

  • Lead and manage a customer service team of 8 to drive excellence in customer service standards.
  • Set clear objectives and monitor team performance against targets.
  • Implement strategies to improve customer experience and business outcomes.
  • Collaborate with other teams to achieve seamless customer service delivery.

Your Key Responsibilities:

  1. Develop and implement effective leadership strategies to motivate and develop your team.
  2. Monitor and report on team performance, providing actionable feedback and solutions for improvement.
  3. Ensure compliance with company policies and industry regulations.
  4. Provide training and support to team members to enhance their skills and capabilities.

The Ideal Candidate:

  • Proven experience in leading a customer service team in a business services environment.
  • Strong leadership skills and ability to motivate and develop a team.
  • Excellent communication skills, both written and verbal.
  • A customer-focused approach and problem-solving abilities.

What We Offer:

  • A competitive salary of $75,000 plus superannuation benefits.
  • Free parking on-site at our Heidelberg office.
  • A dynamic and supportive work environment that encourages innovation and teamwork.
  • Ongoing opportunities for growth and development in a leading company in the business services sector.


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