Business Services Leader
24 hours ago
We are seeking an experienced Customer Service Team Leader to join our team in Heidelberg. As a key member of our business services team, you will be responsible for leading and managing a customer service team to deliver top-quality service.
About the Role:
- Lead and manage a customer service team of 8 to drive excellence in customer service standards.
- Set clear objectives and monitor team performance against targets.
- Implement strategies to improve customer experience and business outcomes.
- Collaborate with other teams to achieve seamless customer service delivery.
Your Key Responsibilities:
- Develop and implement effective leadership strategies to motivate and develop your team.
- Monitor and report on team performance, providing actionable feedback and solutions for improvement.
- Ensure compliance with company policies and industry regulations.
- Provide training and support to team members to enhance their skills and capabilities.
The Ideal Candidate:
- Proven experience in leading a customer service team in a business services environment.
- Strong leadership skills and ability to motivate and develop a team.
- Excellent communication skills, both written and verbal.
- A customer-focused approach and problem-solving abilities.
What We Offer:
- A competitive salary of $75,000 plus superannuation benefits.
- Free parking on-site at our Heidelberg office.
- A dynamic and supportive work environment that encourages innovation and teamwork.
- Ongoing opportunities for growth and development in a leading company in the business services sector.
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