Customer Service Team Lead: Driving Excellence in Business Services
7 days ago
Our client is a prominent player in the business services sector, boasting a substantial workforce.
Operating at a global scale, this company has a strong presence in Heidelberg and is recognised for its commitment to excellence and its innovative approach to delivering solutions.
Salary InformationWe offer a competitive salary of $75,000 plus superannuation, ensuring our team members are well-compensated for their expertise.
Job DescriptionAs a Customer Service Team Leader, you will be responsible for leading and managing a customer service team of 8 to deliver top-quality service. Your key objectives include:
- Set team objectives and monitor performance against targets.
- Implement strategies to improve customer service standards.
- Handle complex customer enquiries and issues, ensuring resolution to the customer's satisfaction.
- Provide training and support to team members to develop their skills and capabilities.
- Collaborate with other teams to improve customer experience and business outcomes.
- Monitor and report on team performance, providing feedback and solutions for improvement.
- Ensure compliance with company policies and industry regulations.
To succeed in this role, you will require:
- An educational background in Business, Management or a related field.
- Proven experience in leading a customer service team in a business services environment.
- Strong leadership skills and the ability to motivate and develop a team.
- Excellent communication skills, both written and verbal.
- A customer-focused approach and problem-solving abilities.
In return for your expertise, we offer:
- A salary of $75,000 plus superannuation.
- Free parking on-site.
- A vibrant company culture that encourages innovation and teamwork.
- The opportunity to grow and develop in a leading company in the business services sector.
- A supportive work environment located in the heart of Heidelberg.
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