Customer Service Team Lead: Driving Excellence in Business Services

7 days ago


Heidelberg, Victoria, Australia Michael Page Full time
About Our Client

Our client is a prominent player in the business services sector, boasting a substantial workforce.

Operating at a global scale, this company has a strong presence in Heidelberg and is recognised for its commitment to excellence and its innovative approach to delivering solutions.

Salary Information

We offer a competitive salary of $75,000 plus superannuation, ensuring our team members are well-compensated for their expertise.

Job Description

As a Customer Service Team Leader, you will be responsible for leading and managing a customer service team of 8 to deliver top-quality service. Your key objectives include:

  • Set team objectives and monitor performance against targets.
  • Implement strategies to improve customer service standards.
  • Handle complex customer enquiries and issues, ensuring resolution to the customer's satisfaction.
  • Provide training and support to team members to develop their skills and capabilities.
  • Collaborate with other teams to improve customer experience and business outcomes.
  • Monitor and report on team performance, providing feedback and solutions for improvement.
  • Ensure compliance with company policies and industry regulations.
Requirements

To succeed in this role, you will require:

  • An educational background in Business, Management or a related field.
  • Proven experience in leading a customer service team in a business services environment.
  • Strong leadership skills and the ability to motivate and develop a team.
  • Excellent communication skills, both written and verbal.
  • A customer-focused approach and problem-solving abilities.
What We Offer

In return for your expertise, we offer:

  • A salary of $75,000 plus superannuation.
  • Free parking on-site.
  • A vibrant company culture that encourages innovation and teamwork.
  • The opportunity to grow and develop in a leading company in the business services sector.
  • A supportive work environment located in the heart of Heidelberg.


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