Customer Service Team Lead

2 weeks ago


Heidelberg, Victoria, Australia Michael Page Full time

A successful Career Move for a Customer Service Professional

Are you a motivated and experienced customer service professional looking for a new challenge? Do you have a proven track record of delivering top-notch service and leading a team to success? If so, we may have the perfect opportunity for you.

This role is based in Heidelberg and offers a unique chance to work for a prominent player in the business services sector. As a Customer Service Team Lead, you will be responsible for leading a team of 8 customer service professionals to deliver exceptional service to our clients. You will set team objectives and monitor performance against targets, implement strategies to improve customer service standards, and handle complex customer enquiries and issues.

In addition to your customer service expertise, you will also have excellent leadership and communication skills. You will be able to motivate and develop a team, as well as collaborate with other teams to improve customer experience and business outcomes. If you are passionate about delivering quality service and have a strong customer-focused approach, we encourage you to apply for this exciting opportunity.

What We Offer

  • A competitive salary of $75,000 plus super.
  • Free parking on-site.
  • A vibrant company culture that encourages innovation and teamwork.
  • The opportunity to grow and develop in a leading company in the business services sector.
  • A supportive work environment located in the heart of Heidelberg.


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