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Driving Business Growth Through Strategic Partnerships
2 weeks ago
Safety and operational excellence are driving factors in the Retail / Hospitality industry, where front-line workers play a crucial role. We're seeking an experienced Enterprise Account Success Strategist to join our team.
You will be responsible for driving success across our highest opportunity accounts in the Retail / Hospitality industry. As a trusted advisor, you'll ensure customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with us.
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions
- Understand customers' business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
We're looking for someone with 10+ years of total work experience, at least 5+ years in a customer-facing role, ideally with Enterprise customers or within an Enterprise-level organization. A strong ability to build executive relationships and drive business value for Enterprise customers is essential. Additionally, you should have 3+ years of industry experience in Retail / Hospitality or managing Enterprise customers in those industries.
As an ideal candidate, you should have:
- A background in leveraging data through various tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organization
- Ability to actively listen, understand customer pain points, and take action
- The ability to thrive in a fast-paced, dynamic environment
Our company offers competitive salary, flexible working arrangements, professional and personal training, and development opportunities. We also encourage involvement in community projects, open source work, attending talks and events, and experimenting with new technologies. Flexible work arrangements allow you to create the best work blend while working from your home and local office.
