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Customer Experience Ambassador
2 months ago
We are seeking a highly skilled and passionate individual to join our team as a Guest Service Agent at Sofitel Adelaide. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
Key Responsibilities- Guest Service: Provide personalized and attentive care to each guest, ensuring a warm and welcoming experience from arrival to departure.
- Knowledge Sharing: Share your knowledge of our region and offer recommendations to guests, enhancing their stay and creating opportunities for upselling and cross-selling.
- Team Collaboration: Work closely with colleagues to ensure seamless service delivery and maintain a positive and inclusive team environment.
- Operational Efficiency: Utilize our property management system (PMS) to manage guest reservations, check-ins, and check-outs, ensuring accuracy and efficiency in all aspects of guest service.
- Service Focus: Possess a strong service-focused personality, with a passion for delivering exceptional customer experiences.
- Technical Skills: Have prior experience working with a PMS or similar system, with a strong understanding of its functionality and capabilities.
- Language Proficiency: Be fluent in English, both written and verbal, with additional languages an asset.
- Availability: Be available to work a variety of shifts, including evenings, weekends, and public holidays, with a full Australian working visa and no restrictions on hours.
- Competitive Salary and Benefits: Enjoy a competitive salary and benefits package, including a range of wellbeing initiatives and development opportunities.
- Employee Benefits: Take advantage of our employee benefit card, offering discounted accommodation and food and beverage discounts in Accor properties worldwide.
- Professional Development: Participate in our learning programs through our Academies, enhancing your skills and knowledge in a supportive and inclusive environment.
