Reservation Sales Agent

2 weeks ago

Adelaide Region SA, Australia Pullman Adelaide Full time

Company Description

Pullman Adelaide represents one of Accor’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
You are the beginning of an exceptional guest experience. As a Reservations Sales Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive

What you will be doing:

- Consistently offer exceptional, friendly and engaging service.
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
- Recommend property facilities and assist guests with information and special requests.
- Book room reservation requests, enter rooming lists, and update accurate information in the system

**Qualifications**:
Your experience and skills include:

- Guest focused personality is essential
- Proven ability to recognize loyalty program members and drive membership enrolment.
- Professional telephone manner
- Ability to think on your feet and anticipate guests needs
- Avid problem spotter and solver (you see it first and you do something about it)
- Passion for people and providing exceptional service
- Well organized individual with a high attention to detail
- Previous experience in a Reservations environment is an advantage
- Computer literate with proficient level of MS Office suite.
- Prior use of Opera & TARS Database is an asset
- Must hold Full time working rights in Australia.
- Available to work on a 7 days roster. Weekend availability is a must.

Additional Information

What is in it for you:

- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Nutritious and healthy meal included while on duty
- Discounted car park
- Laundered uniform

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