Senior Community Banking Manager

1 month ago


Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time

We are seeking a Senior Community Banking Manager to lead our Multi-Channel Branch in Charters Towers. In this role, you will be responsible for delivering outstanding customer experiences and enhancing the financial wellbeing of our customers.

Company Overview

The Commonwealth Bank of Australia is a leading financial institution that prides itself on providing exceptional service to its customers. As a Senior Community Banking Manager, you will be part of a team that is dedicated to making a positive impact in the lives of our customers.

With over 10 million personal and small business customers, we deliver a seamless banking experience through our branches, phone, video conferencing, and online channels. Our mission is to empower our customers to achieve their financial goals and make informed decisions about their money.

Salary

We offer a competitive salary package ranging from $85,000 to $110,000 per annum, depending on your level of experience and qualifications.

Job Description

As a Senior Community Banking Manager, you will be responsible for:

  • Assisting customers with general banking transactions, answering questions, and queries
  • Building personal connections with customers through meaningful conversations face-to-face and through direct channels
  • Working with customers to use our in-branch technology and digital banking options
  • Completing Financial Health Checks to assess customers' financial needs
  • Processing applications for personal loans, credit cards, and associated products
  • Using tools to capture customer feedback and take action to correct any service breaks to drive improvement
Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of financial products and services
  • Experience in customer-facing roles
Benefits

We offer a range of benefits, including:

  • Competitive salary package
  • Ongoing training and development opportunities
  • Opportunity to work in a dynamic and supportive team
Others

Aboriginal and Torres Strait Islander people are encouraged to apply. If you're already part of the Commonwealth Bank Group, please apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.



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