Senior Community Banking Leader

1 week ago


Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time
Lead the Way in Customer Service

We're seeking a highly skilled and passionate customer service professional to join our team as a Senior Community Banking Leader in Goondiwindi.

As a trusted figure in your local community, you'll empower your team to build strong networks and develop new business opportunities. You'll lead, coach, and develop your team to achieve individual and team targets, while fostering their career development aspirations.

The Retail Bank is the public face of Commonwealth Bank – in branches, on the phone, through video conferencing, and online. Together, we deliver a seamless banking experience for our 10 million+ personal and small business customers.

Key Responsibilities:
  • Assist customers with general banking transactions, answer questions, and queries
  • Build a personal connection with customers through meaningful conversations face-to-face and through direct channels
  • Work with customers to use in-branch technology and digital banking options
  • Complete Financial Health Checks to assess customers' financial needs
  • Process applications for personal loans, credit cards, and associated products
  • Capture customer feedback and take action to correct any service breaks to drive improvement
  • Be provided with continuous training and development to support your career aspirations

You'll be rewarded with an estimated annual salary of $90,000 - $110,000, based on your experience and qualifications.

A Career that Matters

In this role, you'll help customers make informed financial decisions to achieve their goals. You'll work collaboratively with your team to deliver exceptional customer experiences and contribute to the success of the Commonwealth Bank.



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