Indigenous Banking Community Liaison

5 hours ago


Brisbane, Queensland, Australia Commonwealth Bank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Indigenous Customer Assistance Line (ICAL) team as an Indigenous Banking Community Liaison. This role is an excellent opportunity for someone who is passionate about building positive relationships with our Indigenous customers and communities.

In this role, you will be responsible for ensuring that our Indigenous customers have access to our wide range of products and services. You will work closely with internal stakeholders across the Bank to support the bigger picture of assisting Indigenous customers with their everyday banking needs.

Key Responsibilities
  • You will build and maintain positive relationships with Indigenous customers and communities.
  • You will work on the phone to deliver outstanding customer service, answer questions about their banking, promote self-service options, and identify issues and service gaps.
  • You will conduct presentations and liaise with internal stakeholders across the Bank to support the bigger picture of assisting Indigenous customers with their everyday banking needs.
Requirements
  • You will have highly developed written and verbal communication skills.
  • You will have demonstrated customer and community engagement skills.
  • You will be able to work in collaboration with communities, stakeholders, and other government and non-government agencies.
About You

To be successful in this role, you will need to be an enthusiastic and determined individual who is passionate about building positive relationships with our Indigenous customers. You will have knowledge and understanding of Australian Indigenous communities, cultures, and the issues affecting Aboriginal and Torres Strait Islander People.

You will have strong customer service experience with excellent attention to detail and the ability to work in a hybrid environment, both from home and in a local Branch or Office. You must reside within an hour commute of our Cairns Branch.

Compensation Package

The estimated salary for this role is between $65,000 - $85,000 per annum, depending on your level of experience and qualifications. In addition to a competitive salary, you will also receive a range of benefits, including opportunities for professional development and growth within the Bank.



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