Indigenous Banking and Community Liaison Expert
5 days ago
We are seeking a highly skilled and dedicated professional to join our Indigenous Customer Assistance Line (ICAL) team as an Indigenous Banking Specialist. This is a full-time, hybrid role that requires working from home and a local branch or office in Cairns.
The ideal candidate will have a strong understanding of Australian Indigenous communities, cultures, and the issues affecting Aboriginal and Torres Strait Islander People. They will be passionate about building positive relationships with Indigenous customers and delivering outstanding customer service.
In this role, you will:
- Build and maintain relationships with Indigenous customers and communities
- Provide culturally appropriate and effective communication and information to Aboriginal and Torres Strait Islander Peoples/communities
- Conduct presentations and liaise with internal stakeholders across the Bank
- Work collaboratively with communities, stakeholders, and other government and non-government agencies
To succeed in this role, you will need:
- Highly developed written and verbal communication skills
- Demonstrated customer and community engagement skills
- Ability to work in collaboration with communities, stakeholders, and other government and non-government agencies
- Strong customer service experience with excellent attention to detail
The salary for this role is estimated to be around $70,000 - $90,000 per annum, depending on experience. If you're already part of the Commonwealth Bank Group, please apply through the company's internal system. We're keen to support you with the next step in your career.
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