Business Banking Specialist

2 months ago

Melbourne, Victoria, Australia Commonwealth Bank Full time
About the Role

We are seeking a highly skilled Business Banker to join our state-based team. As a Business Banker, you will be responsible for business development within your region and will support retention of client relationships by providing a premium service.

Key Responsibilities
  • Facilitate great customer conversations to understand their goals and needs, and provide relevant and timely solutions.
  • Proactively engage customers to support their business and personal goals, and prepare for customer conversations with a view to providing valuable insights.
  • Be a brand ambassador within the region's business community, building awareness of the CBA business banking proposition, and hosting small business education events to support the ongoing financial wellbeing of businesses.
  • Regular attendance to key stakeholder meetings to help build awareness of Small Business service offerings and proactively work together to build referral partnerships and deal with service pain points.
Requirements
  • Experience in commercial lending or B2B sales.
  • Home lending and self-employed lending experience.
  • Sound financial analysis skills and commercial acumen.
  • Excellent interpersonal skills and stakeholder engagement/management skills.
  • Excellent customer engagement skills (both face to face and non-face to face).
  • Experience in facilitating conversations with customers to help understand their needs, managing a pipeline of opportunities to ensure we meet customers' expectations, and in facilitating proactive customer contact.
  • Passion for Small Business customers or experience in or managing a Small Business.
  • FSRA Tier 2 Accreditation, or able to obtain this within first 30 days.
  • Credit Approval Authority (CAA) Level 1 or willing to obtain this within 6 months.
  • Formal training to support Home lending discussions which may include Cert IV in Banking Services qualifications (preferred).

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