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Customer Banking Specialist
1 month ago
We are seeking a highly skilled and customer-focused individual to join our Retail Banking Services team as a Customer Banking Specialist.
As the public face of Commonwealth Bank, you will deliver a seamless banking experience to our customers, providing expert advice and support to help them achieve their financial goals.
Key Responsibilities- Provide in-depth conversations with customers to understand their banking needs and provide tailored solutions
- Support customers with account maintenance, credit product applications, and financial health checks
- Utilize our in-branch technology and digital banking options to provide customers with holistic solutions
- Problem solve and provide effective solutions while championing our risk-adverse culture
- Proven experience delivering exceptional customer service in a financial services, retail, or hospitality environment
- Excellent communication skills and ability to articulate financial terms in a clear way
- Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers
- Genuine interest in building a career with Commonwealth Bank and improving the financial wellbeing and lives of our customers
As part of our application process, you may be required to complete an online assessment. We encourage you to complete these steps within 48 hours of applying.
We are committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way.
