Australia Inbound Product Manager

3 weeks ago

Mooloolabah, Queensland, Australia New Zealand Fine Touring Full time

Inside Australia Travel is a technology-enabled travel business that is part of the Fine Touring Group. The company operates a multichannel strategy, including Inside Australia Travel, selling Australian and New Zealand travel predominantly to international visitors. Supported by proprietary technology (TREV), our dedicated team of Australia travel specialists offer highly tailored and ready-made tours with bespoke advice. Curating the best experiences for our customers is what drives us. We are proud to bring Australia to the world.

As a Product Manager, you will take ownership of driving the Australian product strategy, negotiating contracts and securing commercial agreements, and building a presence in the Australian inbound travel market. Supported by the Product team, the Product Manager will be responsible for the management of all IAT products (suppliers) in the Australian market, including building tours, and onboarding the best suppliers and experiences for our clients. The role will provide mentorship, guidance, and training to the Product team.

Key Responsibilities

  • Develop and maintain key industry and customer relationships
  • Negotiation of rates, credit agreements, terms and conditions
  • Effectively manage, support and provide guidance to the Product Team to deliver on their output targets, ensuring suitable training, monitoring and development is provided
  • Support the General Manager on strategic decision making and planning as relevant
  • Provide input and assist with the implementation of the IAT strategy, providing innovation and solutions
  • Regularly communicate and provide operational business and performance updates against key targets/metrics to the General Manager
  • Manage the product offering so that it is up to date, relevant and appropriate for the businesses needs
  • Build strong relationships with key stakeholders and represent IAT at trade events to ensure IAT receives the best possible service and product
  • Organise supplier trainings with the team on new products and any updates as required

Requirements

  • High level of experience negotiating positive commercial outcomes
  • Network of tourism industry and supplier contacts highly desirable, with strong preference from an inbound or wholesale perspective
  • Ability to create new approaches for IAT if adverse situations arise - demonstration of resilience and agility a must
  • Strong values-based leadership skills with ability to shape a customer-focused, cohesive team and business culture
  • Proven ability to understand business fundamentals, financial performance KPIs and modern business processes and systems
  • Excellence in building relationships with internal and external stakeholders
  • High degree of computer literacy with proficiency in the G-suite, Microsoft & Excel
  • Sound level of numerical and data analysis skills
  • 5+ years in Product Contracting or Business Development roles within the tourism industry with proven demonstration of negotiation skills

Benefits

  • Great training, support and career growth opportunities
  • An industry leading remuneration package, commensurate with experience
  • Dynamic, social and people-first culture
  • Industry perks such as experiencing the best places and activities in Australia & New Zealand

About Us

By joining Inside Australia Travel, you will be joining a great bunch of people from all over the world who have come together for a shared purpose - to deliver the very best Australian Travel experiences. This role is based in Mooloolaba.

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