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Front Office Ambassador

2 months ago


Brisbane, Queensland, Australia Accor Full time
{"h1": "Front Office All Rounder Role at Accor

", "p": "At Accor, we are committed to providing exceptional guest experiences. As a Front Office All Rounder, you will be the face of our hotel, working across reception, guest relations, reservations, and telephones to create memorable experiences for our guests.

", "ul": [{"li": "Provide quality service to guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay."}, {"li": "Maintain control of guest and hotel accounts, ensuring all charges are accurate and posted on a timely basis."}, {"li": "Positively respond to all queries, redirecting to departments as required."}, {"li": "Promote hotel facilities, looking for opportunities to enhance a guest\u2019s stay through up-selling."}], "h2": "Requirements", "ul": [{"li": "Previous experience within a hotel Front Office environment."}, {"li": "Previous experience with Opera."}, {"li": "Ability to think on your feet and problem-solve."}, {"li": "Confidence in liaising with internal and external clients."}, {"li": "High standard of grooming and presentation."}, {"li": "Excellent communication skills with fluency in English; additional languages are a plus."}, {"li": "Flexibility regarding work availability is essential."}, {"li": "Unlimited working rights in Australia are a must."}], "h2": "What\u2019s in it for you?", "ul": [{"li": "Fun and friendly work environment."}, {"li": "Employee benefit card offering discounted rates at Accor worldwide."}, {"li": "Learning programs through our Learn Your Way Academie."}, {"li": "Opportunity to develop your talent and grow within your property and across the world."}, {"li": "Ability to make a difference through our Corporate Social Responsibility activities."}]