Front Office Supervisor

1 month ago

Brisbane, Queensland, Australia Grupo Mantra Full time
Front Office/Housekeeping Supervisor

We are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at BreakFree Alexandra Beach. As a key member of our Front Office team, you will be responsible for leading the team to deliver exceptional service to our guests.

Key Responsibilities:

  • Assist in leading the Front Office Team to deliver an incomparable service experience
  • Supervise the Housekeeping department on Housekeeping Managers Days off, including checking of rooms and organizing room attendants
  • Handle guest queries and complaints efficiently and effectively, while providing operational support and supervision on shift
  • Provide a structured and consistent onboarding and training experience for Front Office team members
  • Ensure the Front Office team provides prompt and efficient service, while also maximizing occupancy levels and up-selling the property

Requirements:

  • A person who is looking to take that next step towards a managerial position
  • A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
  • The ability to multi-task, work well under pressure, and think on your feet to resolve issues and guest complaints
  • A positive, enthusiastic attitude and the ability to work a flexible 7-day roster
  • Someone with Office Management experience in a similar role is ideal, but not essential
  • Someone who is fluent in Sihot PMS

About Us:

BreakFree Alexandra Beach is a popular holiday destination, offering studio rooms and apartments set right across the road from beautiful Alexandra Beach. We are committed to providing exceptional service to our guests and are looking for a dedicated and experienced Front Office/Housekeeping Supervisor to join our team.

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