Front Office Supervisor

5 days ago


Brisbane, Queensland, Australia Grupo Mantra Full time

About the Role:

We are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at Grupo Mantra. As a key member of our Front Office team, you will be responsible for delivering an exceptional guest experience and ensuring the smooth operation of our hotel.

Key Responsibilities:

  • Lead the Front Office team to provide outstanding service to our guests
  • Supervise the Housekeeping department on Housekeeping Managers' days off, including room checks and organizing room attendants
  • Handle guest queries and complaints efficiently and effectively, providing operational support and supervision on shift
  • Uphold a positive and can-do attitude in the face of guest and workplace challenges
  • Provide a structured and consistent onboarding and training experience for Front Office team members
  • Ensure the Front Office team provides prompt and efficient service, while maximizing occupancy levels and up-selling the property

Requirements:

  • Previous experience in a Front Office or Housekeeping management role
  • Excellent problem-solving and communication skills
  • Ability to work well under pressure and think on your feet to resolve issues and guest complaints
  • Positive and enthusiastic attitude, with a willingness to work a flexible 7-day roster
  • Fluency in Sihot PMS is highly desirable


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