Front Desk Ambassador

5 days ago


Brisbane, Queensland, Australia Crystalbrook Collection Hotels Full time

Role Overview

Candidate sought for a Front Desk Ambassador role at Crystalbrook Vincent, an award-winning hotel in Brisbane. As a Guest Services Representative, you will be the first point of contact for hotel guests, providing exceptional service and ensuring a memorable experience.

Key Responsibilities

  • Welcoming guests and handling check-in and check-out procedures
  • Responding to guest inquiries and resolving any issues efficiently
  • Providing information on hotel facilities and services
  • Handling guest requests and cashiering

Requirements

  • Previous guest service experience, with a focus on hospitality
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively

Benefits

  • 50% food and beverage discount across all Crystalbrook Collection venues
  • $99 room rates and friends and family discounts
  • Lifestyle benefits, including extra leave and EAP program
  • Online learning and career development plan

About Crystalbrook Collection

Crystalbrook Collection is an award-winning hotel development and management company, known for its innovative and upscale hotels. We value employee well-being, sustainability, and creativity, and are committed to delivering unique customer experiences.


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