Front Office Ambassador

1 week ago


Brisbane, Queensland, Australia NOVOTEL Full time
Front Office All Rounder

We are seeking a highly skilled and experienced Front Office All Rounder to join our team at NOVOTEL. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, maintaining control of guest and hotel accounts, and promoting hotel facilities to enhance the guest experience.

Key Responsibilities:

  • Provide excellent guest service by responding promptly to guest requests during check-in, check-out, and throughout their stay.
  • Maintain control of guest and hotel accounts by ensuring that all charges are accurate and posted on time.
  • Promote hotel facilities and look for opportunities to enhance a guest's stay through up-selling.

Requirements:

  • Hotel Front Office Experience: Prior experience working in a hotel's front office environment.
  • Systems Proficiency: Confidence with the Opera hotel management system.
  • Problem-Solving Skills: Ability to think critically and find solutions with a guest-focused approach, creating memorable experiences for our guests.
  • Local Knowledge: Strong understanding of Brisbane, particularly South Brisbane, and ability to recommend attractions and activities.
  • Flexible Availability: You will be required to work a range of shifts including mornings, nights, weekends, and public holidays when required.
  • Unlimited working rights in Australia a must. Work visa sponsorship will not be provided for this job role.

What We Offer:

  • Join an award-winning team that thinks outside the box.
  • Fun and friendly work environment. We have an 8.2/10 employee satisfaction score.
  • Employee benefit card offering discounted rates at Accor worldwide.
  • Learning programs through our Learn Your Way Academie.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS



  • Brisbane, Queensland, Australia SOFITEL Full time

    Job Title: Front Office AmbassadorAs a Front Office Ambassador at Sofitel Brisbane Central, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is memorable. Your role will involve engaging with guests on check-in, check-out, and during their stay, handling guest concerns efficiently, and providing...


  • Brisbane, Queensland, Australia SOFITEL Full time

    {"title": "Front Office Ambassador", "description": "Be the Face of Sofitel Brisbane CentralAs a Front Office Ambassador, you will be the first point of contact for our guests, setting the tone for their entire stay. Your exceptional communication skills, attention to detail, and passion for delivering luxury experiences will make you the perfect ambassador...


  • Brisbane, Queensland, Australia SOFITEL Full time

    {"title": "Front Office Ambassador", "description": "Be the Face of Sofitel Brisbane CentralAs a Front Office Ambassador, you will be the first point of contact for our guests, setting the tone for their entire stay. Your exceptional communication skills, attention to detail, and passion for delivering luxury experiences will make you a valuable asset to our...


  • Brisbane, Queensland, Australia SOFITEL Full time

    Front Office AmbassadorAs a Front Office Ambassador at Sofitel Brisbane Central, you will be the face of our hotel, providing exceptional service to our guests from the moment they arrive to their departure. You will be responsible for ensuring a seamless experience for our guests, handling their concerns efficiently, and providing recommendations and...


  • Brisbane, Queensland, Australia SOFITEL Full time

    {"title": "Front Office Ambassador", "description": "Be the Face of Sofitel Brisbane CentralAs a Front Office Ambassador, you will be the first point of contact for our guests, setting the tone for their entire stay. Your exceptional communication skills, attention to detail, and passion for delivering luxury experiences will make you a valuable asset to our...


  • Brisbane, Queensland, Australia IBIS STYLES Full time

    Job Title: Front Office All RounderJob Summary:We are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at IBIS STYLES. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Provide warm and...


  • Brisbane, Queensland, Australia IBIS STYLES Full time

    Job Title: Front Office All RounderWe are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at IBIS STYLES. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Provide warm and welcoming check-in and check-out...


  • Brisbane, Queensland, Australia IBIS STYLES Full time

    Job Title: Front Office All RounderWe are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at IBIS STYLES. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Provide warm and welcoming check-in and check-out...


  • Brisbane, Queensland, Australia IBIS STYLES Full time

    Job Title: Front Office All RounderJob Summary: We are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at IBIS STYLES. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations across our hotel.Key Responsibilities:Guest Check-in and...


  • Brisbane, Queensland, Australia IBIS STYLES Full time

    Job Title: Front Office All RounderWe are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at IBIS STYLES. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Provide warm and welcoming service to guests,...


  • Brisbane, Queensland, Australia IBIS STYLES Full time

    Job Title: Front Office All RounderWe are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at IBIS STYLES. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Provide warm and welcoming...


  • Brisbane, Queensland, Australia IBIS STYLES Full time

    Job Title: Front Office All RounderJob Summary:We are seeking a highly skilled and enthusiastic Front Office All Rounder to join our team at IBIS STYLES. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Provide warm and...


  • Brisbane, Queensland, Australia IBIS STYLES Full time

    Front Office All RounderReporting to the Duty Manager, this role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us.You'll work closely with the reservations, housekeeping, maintenance and F&B teams to ensure a wonderful guest experience.Duties Include:Check in and out of...

  • Front Desk Ambassador

    4 weeks ago


    Brisbane, Queensland, Australia Urbis Full time

    About this roleWe are seeking a highly skilled and customer-focused Front Desk Concierge to join our dynamic team at Urbis Brisbane. As a key member of our office, you will be responsible for delivering exceptional service to our clients, employees, and guests.Key Responsibilities:Support the seamless daily operations of the office, ensuring a smooth and...

  • Executive Ambassador

    2 months ago


    Brisbane, Queensland, Australia CBRE Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Ambassador to join our team at CBRE. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our tenants and visitors.Key ResponsibilitiesFront-of-House Activities: Greet visitors and...


  • Brisbane, Queensland, Australia Grupo Mantra Full time

    Front Office/Housekeeping SupervisorWe are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at BreakFree Alexandra Beach. As a key member of our Front Office team, you will be responsible for leading the team to deliver an exceptional guest experience.Key Responsibilities:Assist in leading the Front Office Team...


  • Brisbane, Queensland, Australia Grupo Mantra Full time

    Front Office/Housekeeping SupervisorWe are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at BreakFree Alexandra Beach. As a key member of our Front Office team, you will be responsible for leading the team to deliver an exceptional guest experience.Key Responsibilities:Assist in leading the Front Office Team...


  • Brisbane, Queensland, Australia Grupo Mantra Full time

    About the Role:We are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at Grupo Mantra. As a key member of our Front Office team, you will be responsible for delivering an exceptional guest experience and ensuring the smooth operation of our hotel.Key Responsibilities:Lead the Front Office team to provide...


  • Brisbane, Queensland, Australia Grupo Mantra Full time

    Front Office/Housekeeping SupervisorWe are seeking a highly skilled and experienced Front Office/Housekeeping Supervisor to join our team at BreakFree Alexandra Beach. As a key member of our Front Office team, you will be responsible for leading the team to deliver exceptional service to our guests.Key Responsibilities:Assist in leading the Front Office Team...


  • Brisbane, Queensland, Australia Crystalbrook Collection Hotels Full time

    {"title": "Front Office Supervisor", "description": "Unlock Your PotentialAt Crystalbrook Collection Hotels, we're looking for a talented Front Office Supervisor to join our team. As a key member of our front office team, you'll be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front desk.Key...