Front Office Ambassador

1 month ago

Brisbane, Queensland, Australia NOVOTEL Full time
Front Office All Rounder

We are seeking a highly skilled and experienced Front Office All Rounder to join our team at NOVOTEL. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, maintaining control of guest and hotel accounts, and promoting hotel facilities to enhance the guest experience.

Key Responsibilities:

  • Provide excellent guest service by responding promptly to guest requests during check-in, check-out, and throughout their stay.
  • Maintain control of guest and hotel accounts by ensuring that all charges are accurate and posted on time.
  • Promote hotel facilities and look for opportunities to enhance a guest's stay through up-selling.

Requirements:

  • Hotel Front Office Experience: Prior experience working in a hotel's front office environment.
  • Systems Proficiency: Confidence with the Opera hotel management system.
  • Problem-Solving Skills: Ability to think critically and find solutions with a guest-focused approach, creating memorable experiences for our guests.
  • Local Knowledge: Strong understanding of Brisbane, particularly South Brisbane, and ability to recommend attractions and activities.
  • Flexible Availability: You will be required to work a range of shifts including mornings, nights, weekends, and public holidays when required.
  • Unlimited working rights in Australia a must. Work visa sponsorship will not be provided for this job role.

What We Offer:

  • Join an award-winning team that thinks outside the box.
  • Fun and friendly work environment. We have an 8.2/10 employee satisfaction score.
  • Employee benefit card offering discounted rates at Accor worldwide.
  • Learning programs through our Learn Your Way Academie.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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