Front Office Ambassador

3 weeks ago


Brisbane, Queensland, Australia SOFITEL Full time
{"title": "Front Office Ambassador", "description": "Be the Face of Sofitel Brisbane Central

As a Front Office Ambassador, you will be the first point of contact for our guests, setting the tone for their entire stay. Your exceptional communication skills, attention to detail, and passion for delivering luxury experiences will make you the perfect ambassador for our hotel.

Key Responsibilities:

  • Engage with guests on check-in, check-out, and during their stay through reception and concierge duties
  • Handle guest concerns efficiently to guarantee memorable moments for our guests
  • Assist in providing recommendations and information about Brisbane and its surrounds to our guests
  • Interact with different departments on a daily basis to ensure that our guests have a seamless experience
  • Provide exceptional service and product knowledge to proactively upsell hotel products and services.

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for career growth and development
  • A range of wellbeing initiatives to support your physical and mental health
  • Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
  • Complimentary hotel stay package to celebrate your work anniversary
  • Secure parking in the centre of Brisbane for only $10 per day
  • Direct access to Central train station
  • Complimentary food in the ambassador dining room
  • Laundered uniforms.
", "lang_code": "en"}

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