Front Office Ambassador

7 days ago

Brisbane, Queensland, Australia SOFITEL Full time

Front Office Ambassador

As a Front Office Ambassador at Sofitel Brisbane Central, you will be the face of our hotel, providing exceptional service to our guests from the moment they arrive to their departure. You will be responsible for ensuring a seamless experience for our guests, handling their concerns efficiently, and providing recommendations and information about Brisbane and its surroundings.

Key Responsibilities:

  • Engage with guests on check-in, check-out, and during their stay through reception and concierge duties
  • Handle guest concerns efficiently to guarantee memorable moments for our guests
  • Assist in providing recommendations and information about Brisbane and its surroundings to our guests
  • Interact with different departments on a daily basis to ensure a seamless experience for our guests
  • Provide exceptional service and product knowledge to proactively upsell hotel products and services

Requirements:

  • Previous experience in a front office or reception position
  • An enthusiastic approach, excellent attention to detail, and superior customer service skills
  • Strong communication skills, both verbal and written
  • A friendly personality paired with professionalism and a high standard of personal presentation
  • Open manual driver's license
  • Ability to work varied shifts from early mornings to late evenings, including weekends

What We Offer:

  • Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
  • Complimentary hotel stay package to celebrate your work anniversary
  • Secure parking in the centre of Brisbane for only $10 per day
  • Direct access to Central train station
  • Complimentary food in the ambassador dining room
  • Laundered uniforms

Thrive in our Sofitel Brisbane Central community, where you can:

  • Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards, and development opportunities
  • Enjoy a range of wellbeing initiatives, including apps with content to help you feel at your best

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