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Administrative Support Officer
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Newcastle, New South Wales, Australia Healthscope Full timeAbout the Role:We are seeking an experienced Administration Officer to join our team at Hunter Valley Private Hospital. As an Administration Officer, you will be responsible for providing administrative support to our staff and patients.Key Responsibilities:Provide administrative support to our staff and patients, including managing a busy reception desk,...
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Administrative Support Officer
2 months ago
We are seeking an experienced Administration Officer to join our team at Hunter Valley Private Hospital. As a key member of our administration team, you will be responsible for providing exceptional support to our staff and patients.
Key Responsibilities- Manage a busy reception desk, ensuring a high level of customer service and professionalism.
- Answer and redirect calls, responding to inquiries and providing information as required.
- Organise appointments and prepare admission paperwork, ensuring accuracy and attention to detail.
- Conduct follow-up requests and make reminder calls for visits, maintaining effective communication with patients and staff.
- Maintain accurate and effective record management systems, including preparation of medical records.
- Perform Health Fund Checks as required, ensuring compliance with hospital policies and procedures.
- Manage the collection of excesses/co-payments, maintaining accurate records and resolving any issues that may arise.
- Coordinate with staff from other departments, ensuring seamless communication and collaboration.
- Complete other clerical tasks such as data entry, ensuring accuracy and efficiency.
Hunter Valley Private Hospital is a 83-bed facility located on the fringe of Newcastle, offering a range of surgical, medical, and rehabilitation services. We pride ourselves on providing exceptional care to our patients, with a strong focus on patient satisfaction and staff safety.
What We Offer- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- A range of benefits and rewards, including flexible rostering and opportunities for professional development.
- A commitment to staff safety and wellbeing, with programs in place to support mental health and physical fitness.
- Excellent interpersonal and communication skills, with the ability to work effectively with patients, staff, and external stakeholders.
- Highly developed organisational skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Strong attention to detail, with a focus on accuracy and quality in all aspects of work.
