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Administrative Support Officer

1 month ago

Newcastle, New South Wales, Australia Healthscope Full time

About the Role:

We are seeking an experienced Administration Officer to join our team at Hunter Valley Private Hospital. As an Administration Officer, you will be responsible for providing administrative support to our staff and patients.

Key Responsibilities:

  • Manage a busy reception desk, ensuring a high level of customer service and professionalism.
  • Answer and redirect calls, responding to inquiries and providing information as required.
  • Organise appointments and prepare admission paperwork, ensuring accuracy and attention to detail.
  • Conduct follow-up requests and make reminder calls for visits, maintaining effective communication with patients and staff.
  • Maintain accurate and effective record management systems, including preparation of medical records.
  • Perform Health Fund Checks as required, ensuring compliance with hospital policies and procedures.
  • Manage the collection of excesses/co-payments, maintaining accurate records and resolving any issues that may arise.
  • Coordinate with staff from other departments, ensuring seamless communication and collaboration.
  • Complete other clerical tasks such as data entry, ensuring accuracy and efficiency.

    About Us:

    Hunter Valley Private Hospital is a 83-bed facility located on the fringe of Newcastle, close to beaches and the Hunter Valley. We offer a variety of surgical, medical, and rehabilitation services, and are committed to providing exceptional care to our patients.

    What We Offer:

    We offer a range of benefits and opportunities for professional growth and development, including:

    • Flexible rostering and work-life balance
    • Opportunities for professional development and training
    • A supportive and inclusive team culture
    • Competitive salary and benefits package

    Selection Criteria:

    To be successful in this role, you will need to possess:

    • Excellent interpersonal and communication skills
    • Highly developed organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment
    • Strong attention to detail
    • Experience in MS Office (Outlook, Word, and Excel)
    • Ability to work independently and within a team
    • Flexibility to work a variety of shifts, including early/late shifts and weekend work