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Patient Liaison Officer
1 month ago
Calvary Mater Newcastle is seeking a highly skilled and experienced Patient Liaison Officer to join our team. As a valued member of our Day Centre treatment team, you will be responsible for providing administrative support to our nursing staff under the direction of the Nursing Unit Manager.
Key Responsibilities:- Perform administrative functions relevant to the department.
- Schedule cancer treatment appointments according to patient treatment plans and ensure accuracy.
- Meet and greet staff, patients, and visitors using a friendly and professional manner.
- Communicate important issues arising.
- Assist clinical staff with administrative matters.
- Ensure telephones are correctly answered, diverted, and voicemails retrieved and actioned.
- General administration duties as required.
- Advanced customer service skills, including frontline/reception duties with demonstrated communication, organisation, and interpersonal skills.
- Demonstrated experience and a high level of computer literacy in a Windows environment.
- Demonstrated ability to prioritise and process a high volume workload, while maintaining strict confidentiality.
- Demonstrated ability to work both independently and effectively as a member of a multidisciplinary team.
- Demonstrated commitment to customer service and quality improvement.
- Working knowledge of medical terminology.
- Fitness Passport.
- Gender Neutral parental leave.
- Annual Leave Loading at 17.5%.
- Superannuation contributions at 11.5%.
- ADO's each month (for full-time employees).
- Novated leasing available for eligible employees.
- 4 weeks annual leave (pro-rata for part-time employees).
- Employee Assistance Program (EAP) for staff and family members.
- Generous Salary packaging options that reduce your taxable income and increase your take-home pay.
