IT Technical Lead

4 weeks ago


Melbourne, Victoria, Australia Compnow Full time
About Compnow

We are a national privately owned technology company committed to being more than just an IT provider. Our mission is to empower organisations to achieve their full potential through innovative IT solutions.

What We Do

As a Senior Systems Engineer, you will be responsible for handling various support tickets and resolving complex technical problems to ensure seamless service delivery for our clients. You will play a critical part in maintaining and troubleshooting client systems, providing expert support to ensure the efficient operation of their IT services and mentoring and upskilling of junior engineers.

Key Responsibilities:
  • Manage end point software installation and licensing
  • Act as an escalation point for the Service Desk, assisting with mentoring of other engineers and providing hands on support when required
  • Provide general application support, troubleshooting of network connectivity issues, user account creations and deletions, create file sharing connections
Requirements:
  • Minimum 5 years' experience in a Senior Systems Engineer or similar role - MSP experience is highly desirable
  • Extensive experience with troubleshooting different vendors such as Extreme, Juniper, Palo Alto, Remote Desktop Servers and backup technologies such as Veeam and Acronics
  • Solid time management skills and able to manage workload in a fast-paced environment
  • Excellent communication skills, with a background in documentation and updating time tickets in a timely manner
Benefits

We offer a competitive salary of $120,000 per annum, five weeks annual leave incentive, employee discounts on IT equipment and hundreds of well-known brands, training programs designed for you, long term career pathways, and more.



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