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Student Services Coordinator: A Role in Efficient Course Administration

4 weeks ago

Brisbane, Queensland, Australia Archdiocese of Brisbane Full time
Job Description

We are seeking a dedicated and detail-oriented individual to fill the role of Student Services Coordinator. This position is responsible for ensuring efficient course administration, managing student records with meticulous attention to detail, and providing effective support to students and clients.

About the Institute of Faith Education (IFE)

The IFE is a National VET Regulator Registered Training Organisation that provides courses in ministry, theology, and community services. Our mission is to equip learners to foster vibrant communities grounded in justice, faith, hope, and love.

Role Objectives

The primary objectives of this role include:

  1. Client Support:
  • Building and maintaining positive relationships with students, clients, and stakeholders.
  • Providing information and support to students, including guidance on using the Learning Management System and video conferencing tools.
  • Escalating issues to the Registrar or Senior Education Officer as needed.
  1. Course Administration and Compliance:
  • Maintaining current knowledge of VET compliance and quality assurance relevant to the role.
  • Collaborating with the Registrar and Senior Education Officer to manage course administration effectively.
  • Ensuring tasks are completed within deadlines, managing a busy workload autonomously.
  1. Student Record Management:
  • Adhering to policies and procedures for accurate student record management.
  • Processing enrolments and certificates within required timeframes, focusing on compliance.
  • Assisting in evaluating systems for records management and student services.
Required Skills and Qualifications

To be successful in this role, you will need to possess:

  • Strong interpersonal skills to build respectful relationships with students and staff.
  • Ability to work autonomously while being a collaborative team player.
  • Detail-oriented with effective time management skills.
  • Intermediate computer skills with experience in managing databases and Smart Sheets.
  • Strong administrative and customer service experience.
  • Knowledge of the Vocational Education and Training (VET) sector is preferred.
Salary and Benefits

The salary for this role is $65,000 per annum, commensurate with experience, plus superannuation and other benefits. We offer a supportive working environment and opportunities for professional growth and development.

How to Apply

If you are a motivated and organized individual who is passionate about delivering exceptional student services, please submit your application, including your resume and cover letter, via the