Student Services Team Lead

6 days ago


Brisbane, Queensland, Australia EF International Language Campuses Full time

Role Overview

The Student Services Manager plays a pivotal role at EF International Language Campuses in Brisbane. As the primary point of contact for EF Sales Offices, students, and suppliers, this position encompasses administrative functions, operations, and student support.

Key Responsibilities

  • Liaison with EF Sales Offices globally, processing and changing student bookings.
  • Review and confirmation of all bookings, preparation of student visa documents.
  • Active role in student welfare, following up on concerns and enquiries.
  • Excellent customer service to students and visitors.
  • General support for the school team, particularly the activities team.
  • Take the school Emergency Phone on a monthly roster.
  • Assist with direct sales enquiries, walk-in sales, and extensions.
  • Coordinate the Job Club service.
  • Assist in dealing with student discipline issues.

Requirements

  • Outstanding communication and interpersonal skills.
  • Highly developed customer service focus.
  • Excellent organizational skills and attention to detail.
  • Awareness and appreciation of cultural differences.
  • Ability to remain calm under pressure.
  • Positive attitude.
  • A strong sense of ownership and drive to succeed.

About the Opportunity

This is an exciting opportunity to develop your customer service skills while working with an international company. You will be part of a young and energetic team, enjoying regular professional and personal development training.

What We Offer

  • A friendly and international environment.
  • Regular Professional and Personal Development trainings.
  • Opportunities for innovation and entrepreneurial mindset.
  • Make an impact: come to work and help change the world every single day.
  • Have fun: connect with colleagues at regular company parties and events.

Salary Range: $65,000 - $85,000 per annum, depending on experience.



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