Campus Student Engagement Team Member
1 day ago
At the Australian College of Applied Professions, we empower students to thrive in their academic journey. As a leading independent provider of tertiary education, we deliver accredited courses in psychology, counselling, coaching, criminology, social work and business management and leadership (MBA). Our mission is to equip students with a deep understanding of human behaviour, essential skills, and resilience for long-term careers.
We are seeking an enthusiastic and dedicated individual to fill a full-time role as Campus Student Engagement Advisor. In this position, you will provide student-facing support and assistance for administrative matters.
You will collaborate closely with our national Student Engagement team, offering professional guidance and proactive support to help students succeed in their studies. You will engage with students through various communication channels, including calls and emails, and work closely with academic colleagues. Additionally, you will provide face-to-face support to our local students at the Brisbane campus, contributing to our commitment to exceptional student support and guidance.
This is an integral member of a close-knit team driven by a shared commitment to providing outstanding support and guidance to students. Key responsibilities include:
- Supporting the daily operation with inbound student queries across service channels such as phone, web chat, and emails
- Serving as the first point of contact for student inquiries and delivering excellent service to students
- Delivering exemplary administrative support
- Applying policies and procedures to provide timely and accurate advice
- Liaising with key stakeholders
In addition to a student-first approach, it is essential that you can demonstrate:
- A proven track record of delivering exceptional customer service
- Excellent attention to detail and high accuracy in all administrative activities
- Demonstrated computer literacy, including advanced MS Office suite and ideally student records software
- Ability to work as part of a team and adapt to flexible situations
- Ideal experience in a tertiary education environment
We offer a range of benefits, including:
- Genuine flexibility with hybrid working arrangements
- Health and well-being packages, including free counseling for employees and family members, discounted gym membership, movie tickets, travel, hotels, and insurance
- Salary packaging and novated leasing
- Up to 75% off study scholarships on all our courses
- 2 paid volunteer days per year for your passionate causes
We promote an inclusive and diverse workforce, believing that equality, flexibility, and diversity in the workplace deliver a rich and collaborative environment for our employees, students, and clients. We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders, and diverse community groups.
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