Customer Service Supervisor
3 weeks ago
Customer Service Manager Role
As a customer service professional, you will be responsible for leading teams to deliver exceptional customer experiences. Your ability to listen, learn, and show genuine care for both team and customers will drive success.
About the Role
Responsibilities:
- Leading teams to put customers first through the day-to-day management of a supermarket front end
- Promoting an environment that excels in customer service and reduces wait times
- Coaching teams to deliver great shopping experiences through superb store standards in Food Safety, Safety and Merchandising Standards
- Delivering key performance metrics and targets across the Customer Service Team
- Reviewing and planning for sales and seasonal events to maximise opportunity and meet customer expectations
- Leading Store Sustainability commitments
Requirements
- Ability to listen and learn, and show genuine care for both team and customers
- Believes in always doing the right thing
- Works collaboratively end to end as one team
- Ability to work in a fast-paced & complex environment
- Drive to coach and develop large teams to deliver great results
- Ability to create a vision, coach, motivate and inspire a team to stretch their capabilities, unlock potential and build commitment to achieving the vision
- Ability to lead change effectively
- Community orientated
Why Work with Us
We care deeply about creating a workplace where our team members feel valued, respected, and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
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