Customer Service Operations Specialist

6 hours ago


Brisbane, Queensland, Australia Pinnacle People Permanent Full time
Role Overview

We are seeking a dedicated Customer Service Operations Specialist to join our team at Pinnacle People Permanent.

The ideal candidate will have previous experience in the hospitality or customer service industry, preferably in a Front of House (FOH) role within a restaurant or hotel environment.

This is an office-based position that offers opportunities for career advancement and professional development, allowing you to take the next step in your career in hospitality.

Key Responsibilities

The Customer Service Operations Specialist will be responsible for end-to-end recruitment and skills testing, working closely with Supervisors and other key staff to ensure seamless operational activity.

Other key responsibilities include:

  • Forward planning and rostering of large pool of casual staff at third-party work sites.
  • Management of high-volume incoming calls.
  • Anticipating challenges and identifying solutions to help the team succeed in its objectives.
  • Prepare reports including shift confirmations and coverage requirements.
Requirements

To be successful in this role, the Customer Service Operations Specialist must possess excellent computer skills, including proficiency in Outlook and other Microsoft Office applications.

Strong organizational and multitasking abilities are also essential, as well as exceptional communication and interpersonal skills.

Additionally, the ability to work independently and as part of a team, with attention to detail and accuracy, is crucial.

Benefits

This role offers a competitive salary of $65,000 - $75,000 per annum, depending on experience, plus benefits such as opportunities for career advancement and professional development.

As a Customer Service Operations Specialist at Pinnacle People Permanent, you will have the chance to transition from a frontline role to an office-based position while still being connected to the hospitality industry.

Company Information

Pinnacle People Permanent is a leading provider of recruitment services to the hospitality industry.

We offer a supportive and dynamic work environment that encourages collaboration and professional growth.



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