Service Delivery Expert

18 hours ago


Brisbane, Queensland, Australia Fisher & Paykel Customer Services Pty Ltd Full time
Delivering Exceptional Service Experience

Fisher & Paykel Customer Services Pty Ltd is a leading Australasian brand, renowned for its innovative and human-centered approach to appliance design. We strive to deliver solutions that meet the evolving needs of our customers, and we're seeking a skilled Service Delivery Expert to join our team.

As a Senior Service Technician with us, you'll have the opportunity to work from home, enjoying a work-life balance that's hard to find in traditional service roles. You'll receive a competitive salary and benefits package, including superannuation, tools of the trade, and comprehensive training to enhance your skills.

We're committed to creating a supportive working environment where collaboration thrives. Our values of being trusted, sustainably-minded, innovative, generous, and curious guide everything we do. As a Service Delivery Expert, you'll be empowered to make a meaningful impact on our customer experience.

Key Responsibilities:
  • Servicing faults accurately and efficiently, while providing exceptional customer service
  • Supporting our Customer Service Technicians to ensure seamless fault resolution
  • Contributing to the development and implementation of effective service strategies
  • Maintaining superior product knowledge through ongoing training and professional development
  • Infield supervision of technicians and apprentices to ensure high-quality service delivery

We're looking for an experienced Service Delivery Expert with a strong background in HVAC and appliances. Your expertise should include domestic and commercial HVAC experience, as well as a Refrigeration Mechanical Certificate III, ARCtick Licence, and Electrical Practicing Licence. A QBCC Nominee Supervisor or Contractor License - Mechanical Services Limited design would be highly regarded.

Above all, we need someone who can represent our luxury/premium brand with confidence and professionalism. If you're passionate about delivering exceptional customer experiences and have a proven track record in the HVAC space, we'd love to hear from you.



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