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Customer Service Operations Manager

1 month ago

Brisbane, Queensland, Australia CEVA Logistics Full time

CEVA Logistics is a leading global supply chain solutions provider, connecting people, products, and providers worldwide.

The company operates in 170 countries with over 110,000 employees across 1,300 sites.

This role offers an excellent opportunity to excel in customer service operations, ensuring clients receive exceptional service at every touchpoint.

About the Role

As a Customer Service Supervisor, you will oversee daily operations, manage client relationships, and maintain high standards of service delivery.

  • Ensure accurate customer information, manage account credit statuses, and provide timely updates on delivery schedules and shipment queries.
  • Collaborate with warehouse and operational staff to meet client requirements, resolving service-related issues promptly.
  • Develop and maintain client-specific Standard Operating Procedures (SOPs) aligned with organisational standards.
  • Address customer complaints and resolve issues efficiently to maintain high customer satisfaction levels.
  • Promote CEVA Logistics' range of services, including import, export, and value-added offerings, to drive business growth and strengthen client relationships.
Key Skills and Qualifications

To succeed in this role, you will need:

  • Strong people management skills, with experience in coaching and leading teams in fast-paced logistics environments.
  • Excellent interpersonal, written, and verbal communication skills for effective interactions with clients, carriers, and internal teams.
  • Demonstrated organisational skills, with the ability to manage complex shipments, prioritise tasks effectively, and perform under time-sensitive conditions.
  • Proficiency in freight forwarding and customer management software, with CargoWise experience highly preferred, alongside strong general computer skills, including Microsoft Office.
What We Offer

At CEVA Logistics, we are committed to providing a challenging and rewarding work environment, competitive pay, and a range of employee benefits designed to support your wellbeing and help you thrive at work and in life.