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Customer Experience Specialist

2 months ago

Melbourne, Victoria, Australia Creative Activation Full time
About Us

Creative Activation is a leading provider of outsourced sales and merchandising teams, as well as retail customer experience measurement campaigns in Australia and New Zealand.

We pride ourselves on delivering outstanding performance for our partners by developing passionate people who are ready to work in the evolving retail environment.

About the Role

As a Program Coordinator, you will be responsible for assisting the Customer Experience (CX) Client Service team with planning, executing, and tracking of retail CX measurement programs.

Your main areas of responsibility will lie within data validation and quality reporting, managing delivery of reports to client stakeholders, and maintaining communication with the Field Team.

To be successful in this role, you should be driven and able to take initiative to deliver the best outcomes for our clients.

You will be a strong multitasker with great organizational skills and an intermediate understanding of the MS suite of products or be adaptive with the ability to learn new programs in a short period of time.

Ideally, you have experience working in a retail or customer experience-based role, as we are looking for someone with an understanding of the Australian market and strong administrative skills.

Key Responsibilities:
  • Day-to-day management of our retail measurement programs
  • Managing field team inquiries in relation to our programs
  • Administrative and coordinating tasks, including uploading for monthly call cycles, loading visits, monitoring timelines, and completions
Requirements:
  • Ability to work under pressure with tight deadlines
  • Outgoing and energetic personality that connects immediately with people
  • Resilient and persistent with a positive attitude
  • Strong communication skills, both written and verbal
  • Basic to intermediate Excel skills
  • Previous experience in a call center or ordering systems environment is desired
What We Offer:

You will be joining a fun and highly efficient team working on programs being delivered across Australia and New Zealand, with exposure to all the benefits of working in an agency environment.