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Customer Experience Manager

1 week ago

City Of Swan, Australia ANZ Full time

About Us

ANZ is shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our customers.

We strive to create a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to discuss any adjustments you may require to our recruitment process or the role.

Role Overview

This Senior Banking Consultant role plays a critical part in our Retail Banking division. As a key team member, you will contribute to delivering exceptional customer experiences.

Your primary responsibility is to meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services.

You will work closely with the Branch Manager to deliver ANZ's retail strategy and day-to-day operations for the branch.

Your Key Contributions:
  • Act as an ANZ product initiator and role model.
  • Support the Branch Manager in delivering ANZ's retail strategy.
  • Meet customer needs through the provision of ANZ's range of products and services.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach.