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Customer Experience Manager

1 week ago

Council of the City of Sydney, Australia Storyful Full time

We are looking for a highly skilled Customer Experience Manager to join our Customer Success team. As a Customer Experience Manager, you'll be responsible for managing digital campaigns for SMBs across various industries, working closely with the Sales and Account Management team to deliver powerful digital marketing campaigns that drive results.

Customer Experience Manager

This is an exciting opportunity to join our dynamic team and contribute to delivering world-class journalism and marketing services nationally and internationally. You'll collaborate with Trading teams to improve campaign performance and make recommendations, while keeping up to date on News Xtend's suite of products and providing customer solutions to Sales teams.

Responsibilities:

  • Manage digital campaigns for SMBs across a range of Industries
  • Closely monitor campaign performance and identify potential issues
  • Collaborate with Trading teams to improve campaign performance and make recommendations
  • Keep up to date on News Xtend's suite of products and provide customer solutions to Sales teams

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving skills and attention to detail

Benefits:

  • Time off to support personal needs and moments that matter
  • Development opportunities and recognition
  • Exclusive offers across a range of products and services