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Customer Experience Manager

1 week ago

Shire of Cardinia, Australia Bendigo Superannuation Pty Full time

We're seeking a Customer Experience Manager to join our team at Bendigo Bank. In this pivotal role, you'll lead the way in shaping our customer experience strategy, driving innovation and excellence across all touchpoints.

You'll develop and implement programs to enhance customer satisfaction, loyalty, and retention, utilizing data-driven insights and market research. A key focus will be on empowering colleagues to deliver exceptional customer experiences, fostering a culture of continuous improvement and growth.

As a seasoned professional, you'll bring significant experience in customer-facing roles, along with a deep understanding of what drives customer behavior and loyalty. You'll be adept at analyzing complex problems, developing creative solutions, and influencing stakeholders at all levels.

This is an exceptional opportunity to join a leading organization and make a lasting impact on our customers' lives. If you're a strategic thinker, a collaborative leader, and a passionate advocate for exceptional customer experiences, we encourage you to apply.