Customer Experience Director

5 days ago


City of Yarra, Australia Kmart Group Full time

Kmart Group is seeking a Customer Experience Director to lead our store operations and drive business growth. As a Store Operations Manager, you will be responsible for developing effective strategies, managing store operations, and ensuring exceptional customer experiences.

About the Role
  • Lead high-performing teams to achieve sales targets, improve customer engagement, and maintain store efficiency.
  • Develop and implement strategies to reduce shrinkage, manage inventory effectively, and optimize stock levels.
  • Maintain strong relationships with store employees, customers, and colleagues, fostering a positive work environment.
  • Collaborate with the Store Manager to establish and execute business plans, identify areas for improvement, and drive results-driven initiatives.

Key Requirements:

  • Prior experience in retail management, preferably in a big-box or high-volume environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire teams.
  • Demonstrated ability to analyze data, identify trends, and make informed decisions to drive business outcomes.
  • Ambitious and results-driven individual who thrives in fast-paced environments.

Benefits:

  • A comprehensive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • The chance to work with a talented team of professionals passionate about delivering exceptional customer experiences.


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