Customer Experience Leader

7 days ago


City of Marion, Australia Food and Wine Full time

About us

Morphettville Racecourse is home to the South Australian Jockey Club and is a premier entertainment destination in Adelaide.

We're committed to delivering exceptional customer experiences, and we're seeking a highly skilled Food & Beverage Supervisor to join our team.

As a leader in the South Australian racing industry, we offer a unique and exciting environment for our employees. Our teams work across various departments, including Hospitality, Events, Administration, Operations, and The Junction.

We're investing in the latest facilities and technology to create a world-class experience for our customers. Our newly established Wolf Blass Event Centre is a state-of-the-art venue that offers breathtaking views of the racecourse and Adelaide Hills.

In this role, you'll be responsible for leading the front-of-house team and ensuring a seamless customer experience. Your key responsibilities will include:

  • Managing daily hospitality operations, ensuring efficient service delivery and high standards of customer service.
  • Collaborating with colleagues to drive sales and revenue growth through effective marketing and promotional activities.
  • Developing and implementing SOPs to improve efficiency and quality of service.
  • Leading and motivating a team of hospitality professionals to deliver exceptional customer experiences.
  • Ensuring accurate staffing levels for each event, replacing cancelled shifts, and briefing all staff on event details.
  • Coordinating rosters for function staff in consultation with the F&B Operations Manager.
  • Participating in recruitment, induction, and onboarding processes for front-of-house staff.
  • Developing skills of Hospitality Team Leaders through ongoing training and support.
  • Conducting performance reviews with direct reports, team leaders, and attendants.


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