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Customer Experience Manager

2 weeks ago

City of Parramatta Council, Australia Fitness Cartel Full time

Fitness Cartel is committed to empowering our customers to achieve their goals through world-class service and support. As a Member Support Manager, you'll be instrumental in bringing this vision to life by leading a high-performing team of Member Support Consultants (MSC).

Your primary responsibility will be to oversee the daily operations of the club's MSC team, ensuring seamless communication with customers and a consistently high level of service delivery. You'll also play a crucial role in achieving sales targets, growing member retention, and driving business growth.

To succeed in this role, you'll need to possess a unique blend of leadership skills, sales acumen, and technical expertise. If you're passionate about delivering exceptional customer experiences and driving business results, we'd love to hear from you

What You'll Achieve
  • Drive sales growth and improve customer satisfaction
  • Develop and implement effective strategies to enhance member engagement
  • Cultivate a culture of excellence within the team
  • Promote cross-functional collaboration to achieve shared objectives