Customer Experience Manager

4 days ago


City of Greater Geelong, Australia Entaingroup Full time
About Entain Australia & New Zealand

Entain Australia & New Zealand is revolutionising the sports, racing and wagering industry with a commitment to delivering exceptional customer experiences. Our innovative approach combines creativity, passion, and a deep understanding of our audience.

The Client Accounts department plays a key role in driving sustainable wagering and delivering exceptional customer experiences through effective account management. Focused on loyalty, the team builds strong connections between customers and products, leveraging modern technologies and customer insights to identify, satisfy, and retain clients.

As a VIP Account Manager, you will play a pivotal role in driving customer acquisition, reactivation, and engagement. You will have the opportunity to connect with customers through various channels, creating a positive and lasting impact on customer loyalty, satisfaction, and lifetime value.

You'll be at the heart of customer interactions, hosting events and crafting engaging experiences. Your confident social and telephone skills will be essential in building strong, one-on-one relationships with customers. Reporting to the Business Development Manager, you'll be part of a growing, energetic team dedicated to expanding and enhancing our customer base.

We offer flexibility through our hybrid working model, allowing employees to spend two days a week in the office to promote work-life balance and accommodate individual preferences. This role is located in the Victoria region, with an accessible Melbourne office.



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