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Customer Experience Strategist

2 weeks ago

City of Monash, Australia Kmart Group Full time

We're progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed.

About the Role

This is a unique opportunity to join a leading retail business and make a real impact on customer experiences. As a Customer Insights Manager, you will be responsible for developing and executing an insights plan that drives commercial growth and improves customer satisfaction.

You will work closely with cross-functional teams to understand information needs and manage external research agencies to deliver outcomes on time and within budget. The ideal candidate will have experience in interpreting research, customer, and business data sets, as well as knowledge of quantitative research survey design and market research expertise.

Key Responsibilities
  • Develop and execute an insights plan that drives commercial growth and improves customer satisfaction.
  • Collaborate with cross-functional teams to understand information needs and manage external research agencies to deliver outcomes on time and within budget.
  • Interpret research, customer, and business data sets to inform strategic decisions.
  • Advocate for data-driven decisions within the Merchandise team and the broader business.