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Manager of Customer Experience

1 week ago

City of Whitehorse, Australia Contour Education Full time

Customer Service Role

We're seeking a passionate individual to join our team as a Service Operations Manager. In this key role, you'll oversee daily operations, coach leaders, and ensure the team has the necessary tools and resources to deliver outstanding support.

Key Responsibilities

  • Align team objectives with broader customer service goals and the organisation's mission.
  • Represent the customer service team in management discussions, providing insights on performance and operational needs.
  • Oversee daily workflows for Service Team Leaders, ensuring tasks are efficiently executed.

Requirements

  • A high level of empathy and honesty.
  • Detail-oriented and organised.
  • Energy and enthusiasm.
  • Independence and proactiveness.
  • Willing to listen, learn, and grow.

Benefits

  • Above market rate compensation.
  • Significant improvement in public speaking, team, and leadership skills.
  • Personalised mentorship, training, and feedback to improve customer service and communication skills.
  • Creative freedom in a fun start-up environment.
  • Satisfying and fulfilling work that helps students thrive and succeed.
  • Opportunities for career growth and long-term opportunities in a rapidly growing education company.